A N H A N G Core indicators Additional indicators to which this policy is visibly stated and applied, as well as description of procedures/programmes to address this issue, including monitoring systems and results of monitoring. Explain rationale for any use of multiple standards in marketing and sales of products. including the penalties and fines assessed for these breaches. PR5. Number of complaints upheld by regulatory or similar official bodies to oversee or regulate the health and safety of products and services. PR6. Voluntary code compliance, product labels or awards with respect to social and/or environmental responsibility that the reporter is qualified to use or has received. Include explanation of the process and criteria involved. Products and Services PR2. Description of policy, procedures/management systems, and compliance mechanisms related to product information regulations concerning product information and labelling, PR7. Number and type of instances of non-compliance with and labelling. Including any penalties or fines assessed for these breaches. PR8. Description of policy, procedures/management systems, and compliance mechanisms related to customer satisfaction, including results of surveys measuring customer satisfaction, identify geographic areas covered by policy. PR9. Description of policies, procedures/management systems, and compliance mechanisms for adherence to standards and voluntary codes related to advertising. Identify geographic areas covered by policy. PR10. Number and types of breaches of advertising and marketing regulations. Respect for Privacy PR3. Description of policy, procedures/management systems, and compliance mechanisms for consumer privacy. Identify geographic areas covered by policy. PR11. Number of substantiated complaints regarding breaches of consumer privacy B u n d e s a r b e i t s k a m m e r 105